1. Introduction
Health Force One – Nursing PC (“Health Force One”, “Clinic”, “we”, “us”, “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our telehealth services, including services that may involve prescriptions of controlled medications, and how we comply with applicable laws, including the requirements under the LegitScript Healthcare Merchant / Telemedicine Certification Standards. By accessing our services, you agree to the practices described in this policy.
2. Scope
This Privacy Policy applies to personal information collected by the Clinic in connection with your telehealth visit(s), our website, patient portal, mobile applications, and other electronic communications. It covers information we collect from you directly, from your device, and from third parties when you engage with our clinical services.
3. Definitions
• “Personal Information” means information that identifies you or could reasonably identify you, including health information, billing information, and other identifiers.
• “Protected Health Information (PHI)” means health information about you that is created or received by us and that relates to your physical or mental health condition or payment for health care, and which is protected under HIPAA.
• “Controlled Medications” means medications regulated by the DEA under the Controlled Substances Act that may require special prescribing, monitoring, and documentation requirements (e.g., Schedule II–V drugs).
4. Information We Collect
We collect the following types of information:
• From you directly: name, address, date of birth, email, telephone number, insurance information, medical history, current medications (including controlled medications), symptoms, treatment information, and consent forms.
• Via our website/portal: browser/device information, IP address, usage data, cookies (as applicable).
• From other sources: health care providers, pharmacies, labs, and payers, as necessary and permitted by law.
5. How We Use Your Information
We use your information for the following purposes:
• To establish and maintain your patient‑provider relationship and deliver telehealth services consistent with prescribing controlled medications.
• To evaluate your eligibility for treatment, monitor ongoing treatment, and manage follow‑ups.
• To communicate about care, appointments, billing, or insurance.
• To comply with legal, regulatory, or accreditation requirements (DEA, boards, LegitScript).
• To secure, operate, and improve our systems.
• For marketing or promotional communications (opt‑out available).
6. Disclosure of Information
We disclose information:
• To other providers, pharmacies, labs, and payers for treatment coordination.
• As required by law to agencies or law enforcement.
• To business associates under HIPAA Business Associate Agreements.
• During business transactions (mergers, acquisitions).
• With your written consent.
7. Prescribing Controlled Medications & Telehealth Considerations
We prescribe controlled medications following applicable laws (Ryan Haight Act, DEA rules) and LegitScript standards. We ensure valid practitioner‑patient relationships, proper monitoring, and secure handling of PHI related to controlled medication services.
8. Data Security and Retention
We implement administrative, technical, and physical safeguards to protect PHI consistent with HIPAA Security Rule. Information is retained as required by federal and state law or as necessary for care and legal compliance.
9. Your Choices and Rights
You have the right to access, review, and correct your health and personal information. You may request restrictions, confidential communications, or opt out of marketing. California residents may exercise CCPA/CPRA rights including data access and deletion. To exercise rights, contact us per Section 12.
10. Cookies, Tracking and Automated Technologies
Our website and portal may use cookies and similar technologies to improve your experience and security. You can disable cookies via your browser settings, which may limit site functionality.
11. International Transfers
If your information is transferred outside the U.S., appropriate safeguards will be used to ensure lawful processing.
12. Contact Information and Complaints
Health Force One – Nursing PC
[Address]
[City, State, ZIP]
[Phone Number]
[Email Address]
If your privacy rights are violated, you may file a complaint with us or with the U.S. Department of Health & Human Services’ Office for Civil Rights.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Revisions will be dated, and if required, notice will be provided.
14. Additional Disclosures for LegitScript Certification
This Privacy Policy meets LegitScript’s Healthcare Merchant Certification Standards. It covers collection, use, security, and disclosure of PHI and controlled‑substance‑related data, and ensures compliance with legal and regulatory requirements.
